FAQ
Questions, answered plainly
General
What is Eve Host Manager?
Self-hosted billing and automation software for web hosting providers: orders, invoices, payments, domains, provisioning and support, on your own server.
How much does it cost?
Free for up to 25 clients, with no expiry. Paid plans start at 12 US dollars a month, and annual billing gives two months free.
How do I install it?
One command on a Linux server sets up everything, including HTTPS, in about ten minutes. The guide comes with your free licence.
Is Eve Host Manager a WHMCS alternative?
Yes. It does the same job for a hosting business, and the built-in importer brings your WHMCS data across, dry run first.
Which payment methods are supported?
Stripe, PayPal, M-Pesa and a manual rail for bank transfer and cash, all settling to your own accounts.
Which domain registrars are supported?
NameSilo, Dynadot, any provider with a reseller API, and CoCCA-platform country-code registries over EPP.
Is support included on every plan?
Yes. Every plan includes email support, with priority support from Pro.
Which control panels are supported?
cPanel, Enhance and Time4VPS are built in, and anything else connects through the signed module contract.
Do you have access to my data?
No. Your data lives in your database on your server, and the software has no way to send it to us.
Is card data stored on my server?
No. Cards are tokenised by the payment processor and never reach your server.
Can I white label it?
Your logo, colours and portal domain are yours on every plan. Full white label comes with Pro.
What do I need to run it?
A Linux server and two DNS records, one for your client portal and one for your admin panel.
Features
What if the daily run fails halfway through?
Every step is keyed on the invoice and period, so the next run picks up where the failed one stopped. Nothing is billed twice.
Whose merchant accounts are used?
Yours. You connect your own gateway credentials in the admin panel, so settlements land in your account and never pass through us.
Can I change the invoice numbering format?
Yes. The prefix and sequence are configurable, and imported invoices keep their original numbers so your history stays continuous.
What happens if provisioning fails?
The order is held with the failure logged, and staff retry once it is fixed. No credentials go out for an account that does not exist.
Will my country-code registry work?
Very likely, if it runs on the CoCCA platform. Ask us and we will confirm before you commit.
Can I use my own domain for the portal?
Yes, on every plan including the free one. Certificates for your portal and admin domains are issued automatically during deployment.
Does the clock count time waiting on the customer?
No. It runs only while the ticket is waiting on your team, which is the only version of the metric that is fair to measure staff on.
Is MRR calculated from cash or from contracts?
From live recurring services, which shows where the business is heading. Cash collected appears separately.
Do campaigns respect unsubscribes?
Yes. Marketing campaigns carry an unsubscribe link and skip anyone who opted out.
Where are the installation instructions?
In your account. The free plan issues a licence instantly.
Where are backups stored?
On your server, and optionally pushed to any S3-compatible object store you configure. They are encrypted with a passphrase only you hold.
Will my invoice numbers stay the same?
Yes. Imported invoices keep their original numbers and prefixes so your accounting history stays continuous.
Solutions
Can I bill in more than one currency?
Yes. Products carry prices per currency, and reports stay grouped by currency rather than converted into one.
Do I need my own registrar accreditation?
You connect your own registrar credentials, so registrations are made under your own relationship and your clients remain yours.
What does the module contract require?
An HTTP endpoint that accepts signed lifecycle requests and returns a documented response.
Can I bill services that are not hosting?
Yes. Products are generic, so a monthly retainer or a support contract bills exactly like a hosting package.